Frequently Asked Questions (FAQ)

1. What are the check-in and check-out times?
Check-in is available from 15:00 (3:00 PM).
Check-out is until 11:00 (11:00 AM).
Early check-in or late check-out is subject to availability and should be arranged in advance.

2. Is there a reception?
Capella Residences operates with self check-in and contactless access for your convenience.
There is no physical reception desk, but our team is available daily by phone, email, or WhatsApp to assist you with anything you may need.

3. Is luggage storage available?
There is no designated luggage storage area on-site.
If you arrive before check-in or depart after check-out, we recommend using the luggage storage service available at the port of Skiathos (a 7-minute walk from the property).

4. Are the rooms non-smoking?
Yes. All rooms and indoor areas are strictly non-smoking.
Smoking is allowed only in private outdoor spaces such as terraces or courtyards.

5. Are the rooms quiet?
The property is located in the lively heart of Skiathos Town.
While both rooms feature soundproof windows, some ambient sounds from nearby cafés or pedestrians may occasionally be heard — part of the authentic atmosphere of the town.

6. Is parking available?
The property does not have private parking.
Public parking areas are available nearby within a short walking distance.

7. Are children allowed?
Children aged 12 years and older are welcome.

8. How is the room cleaning service handled?
Rooms are cleaned daily.
Linens and towels are changed every two days, or more frequently upon request.

9. How can I reach you during my stay?
Our team is available from 09:00 to 15:00 (9:00 AM – 3:00 PM) and on call for urgent matters.
You can contact us via email, phone, or WhatsApp for any assistance.